Effective Date: 1st January 2025
Last Updated: 11th February 2025

At Optimus Collective, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our services.

1. Information We Collect

We may collect the following types of personal information when you interact with us:

• Personal Details: Name, phone number, email address, and home address.

• Booking Information: Pickup and drop-off locations, journey history, and special transport requirements.

• Payment Details: Transaction records (we do not store card details).

• Communication Data: Emails, calls, and messages exchanged with our customer service team.

• Device & Usage Data: Information about how you interact with our website and booking system.

2. How We Use Your Information

We use your information for the following purposes:

• To provide and manage transport bookings.

• To process payments securely.

• To communicate with you regarding your bookings, updates, or inquiries.

• To improve our services and customer experience.

• To comply with legal obligations and ensure passenger safety.

3. Data Protection & Security

We take data protection seriously and implement strict security measures to safeguard your personal information. Your data is stored securely and accessed only by authorised personnel.

4. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with:

• Service Providers: Third parties who assist in delivering our services (e.g., payment processors, IT support).

• Legal Authorities: If required by law or to protect the rights and safety of our passengers and company.

5. Your Rights

You have the right to:

• Access the personal data we hold about you.

• Request corrections or updates to your information.

• Withdraw consent for marketing communications.

• Request the deletion of your data where applicable.

To exercise any of these rights, please contact us at Info@optimuscollective.com

6. Cookies & Website Tracking

Our website may use cookies to improve user experience and gather analytics. You can manage cookie settings through your browser.

7. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📧 Email: Info@optimuscollective.com
📞 Phone: 01926 400 400
📍 Address: 23 Cross Street, Leamington Spa, CV32 4PX